FAQ – Peace by Chocolate
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FAQs

FAQ

 

General Inquiries

  •  What payment methods do you accept?
  • We accept Visa, Visa Debit, Mastercard, Mastercard Debit, and AmEx online, as well as Paypal and Apple Pay options at checkout.

  • Do you have email newsletters? How do I sign up?
  • We sure do. You can sign up using the box at the bottom of any page on our website!

  • Can I take a tour of your Factory?
  • Unfortunately, we are unable to offer public tours of our factory at this time, but you are welcome to visit our store in Antigonish, located at 344 Main Street!

  •  I’d like to sell Peace by Chocolate in my store. How do I get started?
  • Please email wholesale@peacebychocolate.ca  or give us a call at 902 870 7452 to become a wholesale vendor! 

    Our wholesale vendor website is www.peacebychocolatevendor.ca and you can sign up to be a vendor there as well!

     

    Allergies, Nutrition & Ingredients

  • What are allergens?
  • An allergen is any normally harmless substance that causes an immediate allergic reaction in a susceptible person. Click on the link below to know more about food allergens.

    https://www.canada.ca/en/health-canada/services/food-nutrition/food-safety/food-allergies-intolerances/food-allergies.html


  • What allergens does Peace by Chocolate process/store in the manufacturing facility?
  • Current allergens present at our factory are as follows.

    Milk, Soy, Peanuts, Cashews, Hazelnuts, Pistachios, Almonds, Wheat (Gluten), Barley (Gluten).

    We also have Coconut in our facility, which is NOT a priority allergen in Canada as per Health Canada but is considered an allergen in the USA.

    • Why is there a “May Contain” statement at the end of the ingredients list on Peace by Chocolate Products?

    The allergen statement "May Contain" visible on the ingredient labels of our prepackaged food items, is a precautionary and voluntary measure from a regulatory standpoint. We opt to incorporate the "may contain" statement to inform customers about the potential for cross-contamination in our facility, despite our diligent efforts to minimize such risks.

  • Does Peace by Chocolate’s dark chocolate have MILK as an ingredient?

  • This is a tough question to answer. The answer is NO in general terms but YES regarding food safety. NO, we do not purposefully add MILK in our Dark Chocolates, unless the dark chocolate has any cream fillings (e.g.: Our Dark chocolate with strawberry cream). Our regular Dark chocolates (e.g.: Dark chocolate with Almonds and Sea salt, Nova Scotia bars, Newfoundland bars) have NO milk added to their recipe. 


  • If so, why do your dark chocolate labels declare MILK as an Ingredient at the end of the ingredients list?

  • As technology and science advance, so does our understanding of allergens. Recently our suppliers have changed their labeling and as per our communication with them, there is always an unavoidable risk of cross-contamination of traces of milk ingredients because of using a common production line for making both Milk chocolate and dark chocolate internally and externally.

  • Why do some of your labels of the same product say Milk as an ingredient and some not? 

  • The transition from old to new labels in the marketplace may be a gradual process. Consequently, consumers should remain vigilant as our products labeled or described as "dark chocolate" inherently include traces of milk, as detailed earlier. In simpler terms, in the case of our solid dark chocolate, the statement "may contain milk ingredients" should be construed as confirming the presence of such ingredients. 


  • Is Peace by Chocolate Facility Food Safety certified?
  • We have invested a lot of resources in developing HACCP-based food safety plans to maintain our food safety commitment. Our facility is Federally registered under the “Safe Food for the Canadians Act”, FDA, and audited by a third-party organization, SQF certified.

    • What is SQF? 

    SQF is a food safety standard recognized by GFSI (Global Food Safety Initiative). GFSI has approved SQF as one of the benchmarked schemes that meet their stringent requirements for food safety management systems. 


  • What does SQF recognition mean?

  • This recognition means that companies implementing SQF can demonstrate compliance with GFSI's global standards, enhancing their credibility and market access. The SQF (Safe Quality Food) Institute is a division of FMI—The Food Industry Association, established to administer the SQF Program, a leading global food safety and quality certification and management system.


  • Are Peace by Chocolate products HALAL and KOSHER certified?

  • We are NOT currently HALAL and/or KOSHER certified, but our products are HALAL and KOSHER suitable, which means they are suitable with individuals who follow the requirements of HALAL and KOSHER. We are working our way to get these official certifications soon and we will make an announcement!


  • What is this buzz about Lead and Cadmium in cocoa products? Are your products safe to consume?
  • YES, Peace by Chocolate’s products are safe to consume. Please click on the link below to know more about Heavy metals.

    https://www.dropbox.com/home/Food%20Safety%20Management/Approved%20Supplier%20program?preview=Cadmium+statement.pdf

    • How do I determine BEST BEFORE DATE of the Peace by Chocolate products?

    Each Peace by Chocolate food product has a lot number (5 digits or 7 digits) and Best Before sticker placed on it at the time of production. The lot number indicates the date the chocolate was produced and helps in the traceability of products in case of customer complaints or recalls. 

    Best Before date coded would be in the following format and is as per regulation: YEAR – MONTH – DATE.

    Example: 




  • What are the abbreviations for the months in a year?
  • JA: January, FE: February, MR: March, AL: April, MA: May, JN: June, JL: July, AU: August, SE: September, OC: October, NO: November, DE: December.


  • What is the best way to store Peace by Chocolate products?
  • Our chocolate products are best if stored in a cool and dry place, away from direct sunlight. 

    We recommend storing chocolate in the fridge during the hot and humid season. Make sure you remove chocolate from the fridge 15 minutes before eating them. 

  • Why does my chocolate have white, greyish marks and/or streaks on it? Has it gone bad?
  • NO, not exactly. It is called chocolate blooming, a natural phenomenon. Despite its unappealing look and altered texture, chocolate experiencing "bloom" is typically safe for consumption.

  • What is chocolate blooming? Why does this happen?
  • Chocolate bloom refers to a white or grayish layer, characterized by blotches or streaks, that can develop on the surface of the chocolate. Two distinct types of chocolate bloom exist: Fat Bloom and Sugar Bloom. Click on the link below to know more about chocolate blooming.

    https://readcacao.com/chocolate-bloom/


  • What is the percentage of cocoa in your Dark chocolate?
  • Our regular Dark chocolate has 60% Cocoa

    If you like your chocolate darker, then S.A.F.E peanut-free Dark chocolate bar with Cocoa nibs would be the best option for you, it has 70% Cocoa.

  • Does Peace by Chocolate have a nut-free option?
  • Yes, our S.A.F.E peanut-free Dark chocolate bar with Cocoa nibs is the nut-free chocolate bar.


  •  Does Peace by Chocolate have sugar-free chocolates?
  • Unfortunately NO, this is not a product that is available through Peace by Chocolate. But, we offer low-sugar artisan chocolate bars which have No added sugar. These No added sugar artisan bars are sweetened with MALTITOL a low-calorie sweetener.

  • What is the source of sugar in your chocolate?
  • We use cane sugar, procured from fair trade suppliers. There may be beet sugar as a second-generation ingredient in some of our products. 

  • Where does your cocoa originate from?
  • Our cocoa originates from West Africa, like Ghana & Nigeria, and South America.


  • Is your cocoa sustainable?
  • At Peace by Chocolate, 100% of the cocoa in our products is sourced through independently managed sustainability standards.


  • What are the different independent sustainability standards out there?
  • Cocoa Horizons, Rainforest Alliance,  Fairtrade Foundation.

  • What does “Cocoa Horizons” on your labels mean?
  • Cocoa Horizons is an impact-driven program focused on cocoa farmer prosperity and helping build self-sustaining farming communities that protect nature and children. The Cocoa Horizons Foundation is an independent, non-profit organization supervised by the Swiss Federal Foundation Supervisory Authority. 

  • What is the Purpose of Cocoa Horizons organization?
  • Its purpose is to improve the livelihoods of cocoa farmers and their communities through the promotion of sustainable, entrepreneurial farming, improved productivity, and community development, which protect nature and children.


    Shipping Inquiries

  • Where do your chocolates ship from?
  • Our chocolates ship from Antigonish, Nova Scotia.  This is where it all started in Canada for our family and we're proud to call it home.

  • Where does Peace by Chocolate ship to?
  • We ship everywhere in Canada and the USA, and around the world!

  • Why is there a  Cooling Containers option?
  • We kindly ask our customers to strongly consider shipping their orders with insulated foam containers especially throughout the summer months. This is also highly recommended for international orders.

  • What are your policies on coupon codes?
  • One coupon or discount code can be used per transaction. Coupons can not be stacked or used during promotional periods. Coupons can not be used after a purchase has been completed. Online promo and discount codes are not applicable for orders placed through our retail stores and cannot be used by wholesale customers.

  • Why is my PO Box delivery being charged $7 for shipping even if my order qualifies for Free Shipping?
  • Free shipping only applies to non PO Box deliveries because we are charged extra by Canada Post for that delivery that exceeds our ability to send the PO order with free shipping. We are working with Canada Post on new rates soon, and we will keep this up to date. Thank you for your understanding. You may have orders shipped to a residential address to alleviate the $7 surcharge.

    • How much is the United States shipping? 

    Free shipping is available on United States orders exceeding $125. Standard U.S Shipping is $2. Express shipping is offered as well (calculated at checkout)

  • How much is international shipping?
  • Calculated at checkout

  • How much does it costs to ship in Canada and the US?
  • If your order is below the free shipping threshold I.E. in Canada  $99 CAD, and $ 125 CAD in the US,  your standard shipping is $10 CAD  anywhere in Canada, and $15 CAD anywhere in the US.

  • Can you use online gift cards at Peace by Chocolate stores?
  • NO, they can be used online. We offer in-store gift cards that can be purchased at stores.

     Order Inquiries

  • When will I get my order?
  • Our orders ship within 5-7 business days but may be faster depending on the current volume of orders. Tracking information will be sent to confirm the timeline of delivery with our courier services.

  • How do I track my order?
  • As soon as your order ships, you will receive an automated email with tracking information. You can use this information to track by Canada Post, and the same numbers can be used with USPS for shipments that cross the border into the USA!

  •  How do I change or cancel my order?
  • To make any changes to your order, please call us at 902 867 0201, or email us at support@peacebychocolate.ca.

  • Can I ship to more than one person on one order?
  • Yes you can! On the My Cart page of the website is an option to request multiple shipping addresses.

    Please be aware that Free Shipping over $99 only applies if the value per address is over $99 (in Canada), and over $125 per address in the US.

    Should you run into any issues we can also adjust delivery addresses manually, please call 902-867-0201 or email support@peacebychocolate.ca


  • Can you hold my order for a future date?
  • To hold an order, please call us at 902 867 0201, or email us at support@peacebychocolate.ca.

    •   Can I return my order?

    If an order arrives damaged, or does not match your order specifications, please let us know within 1 week of receipt, and we will issue a refund or send you any missing product. We do not accept returns and all products are final sale.

  •  How much is summer shipping in Canada?
  • We have four different shipping options!

    1. a) Standard Shipping + Chilled Container ($17.5 across Canada)
    2. b) Express Saver Shipping + Chilled Container ($32 across Canada)

  • Do you offer volume discounts, and fundraising?
  • We do! Please email support@peacebychocolate.ca for more information.


  • What customization or personalization options are available?
  • You can personalize flavors, shapes or wraps for any of our product types. Please email support@peacebychocolate.ca for more information.

  • Is it possible to change an address after the order ships?
  • Unfortunately it is impossible for us to change an address or to speed up delivery once the package is in the hands of our shipping partners.